Privacy Policy + Scope of Service

Privacy Policy

Protecting your private information is important to us. This Privacy Policy applies to www.velacreative.com/fluent and Fluent by Vela and governs data collection and usage. By using www.velacreative.com/fluent, you consent to and agree to be bound by the data practices detailed in this policy. If you do not consent to the terms of this Privacy Policy, please cease use immediately and exit www.velacreative.com/fluent.

TYPE OF PERSONAL INFORMATION COLLECTED

When using www.velacreative.com/fluent, we learn certain information about you. Fluent by Vela does not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain services available on www.velacreative.com/fluent. This information may include: name, phone number, email, and business information provided through our fit-check survey or contact form.

If you engage Fluent by Vela for bookkeeping, financial organization, or related services, you will also share business and financial information necessary to deliver those services. This may include bank and credit card statements, vendor and client invoices, accounting records, and business entity information. This information is provided directly by you or your business as part of your engagement, through the channels designated for that purpose — not through the public website.

Any individual who believes that his/her personal information is incomplete or inaccurate may request a correction or update of his/her record. To correct an error or omission or to update personal information, please email us at fluent@velacreative.com

USE OF YOUR PERSONAL INFORMATION

www.velacreative.com/fluent collects and uses the personal information you provide to operate its website, evaluate prospective client fit, and deliver the services you have requested.

For engaged clients, this includes using your financial information solely to provide bookkeeping, financial organization, and reporting services as outlined in your engagement. We do not use client financial data for any purpose beyond delivering those services.

Fluent by Vela may also use the information you have provided to us to inform you of other products or services available from Fluent by Vela or Vela.

EMAIL

We take reasonable efforts to keep your e-mail address secure and confidential. We do not release our email lists to third parties, and we will not disclose your e-mail to third parties except as expressed and allowed in the section titled Sharing Information with Third Parties. Fluent by Vela complies with the CAN-SPAM Act in all e-mail communications. Our e-mail communications will expressly identify who the email is from and information on how to contact the sender. If you wish to remove yourself from our mailing list, you may opt-out of receiving e-mails from us by unsubscribing. You may unsubscribe from our emails by clicking the unsubscribe link at the bottom of the e-mail.

SHARING INFORMATION WITH THIRD PARTIES

As a general rule, we do not share your information with third parties. Fluent by Vela will not disclose information provided by you to any individual, advertiser, vendor, or any other entity without your written consent.

Fluent by Vela may share your information with third parties who assist us with various tasks such as payment processing, website hosting services, email services, and the secure file-sharing or accounting/bookkeeping software platforms used to deliver your engagement, or as required by law.

USE OF COOKIES

www.velacreative.com/fluent uses cookies in order to enhance the site's functionality. Most web browsers are initially set up to accept cookies. "Cookies" are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. Please note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you prefer not to receive cookies while using our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this site.

THIRD PARTY USE OF COOKIES

Some content on www.velacreative.com/fluent is served by third parties. These third parties may use cookies or other tracking technologies to collect information about you when you use our website. We do not control these third parties' tracking behaviors. If you have any questions regarding how the information the third parties track may be used, you should contact the responsible third party directly.

AUTOMATIC DATA COLLECTION

Fluent by Vela may log IP addresses for system administration purposes. Fluent by Vela may collect domain information to analyze how our visitors use this site. This data allows us to track which people visit our site, how often they visit, and what part of the site they visit most often. Fluent by Vela uses this information to improve its web-based content. This information is collected automatically and requires no action on your part. Fluent by Vela does not respond to Do Not Track Signals.

SECURITY

Fluent by Vela takes precautions internally to protect your information. While we try to keep your data as secure as possible, when you submit information via the public website, your information is sent through the internet — so transmission of sensitive and confidential information through the general website contact and survey forms should be avoided.

For clients engaged in Fluent by Vela services, financial and business records are exchanged through designated channels described to you at the start of your engagement, rather than through the public website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain client financial and business information for as long as necessary to provide our services and to meet applicable legal, tax, or regulatory record keeping requirements.

BUSINESS TRANSFERS

As we develop our business, Fluent by Vela may sell, buy, restructure, or reorganize businesses or assets. In the event of any sale, merger, reorganization, restructuring, dissolution, or similar event involving business or assets, Personal Data may be part of the transferred assets.

DISPUTE RESOLUTION

If you have any complaints regarding our compliance with this privacy policy, you should contact us through one of the methods listed at the end of this Privacy Policy. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Policy.

LINKS TO OTHER SITES

This site may contain links to other websites. Fluent by Vela is not responsible for the content or the privacy policies of websites to which it links.

CHILDREN UNDER Eighteen

www.velacreative.com/fluent does not knowingly collect personally identifiable information from children under eighteen years of age. Our website is not intended for those under eighteen years of age. If you are under the age of eighteen, you may not provide information to Fluent by Vela.

GDPR RIGHTS

If you are located in the European Union, you have rights under the General Data Protection Regulation to be informed that:

You have the right to ask us not to process your personal information. You can exercise that right by contacting us through one of the methods listed at the end of this Privacy Policy.
You have the right of access to the data that is held about you.
You have the right to have your data corrected or amended.
You have the right to ask for your personal data to be deleted.
You have the right to restrict the processing of your data.
You have the right to the portability of your data.
You have the right to object to further processing of your data which is inconsistent with the primary purpose for which it was collected.

CHANGES TO THIS PRIVACY POLICY

This Policy was last revised on the date noted at the bottom of this page. We may update this Policy from time to time. Fluent by Vela reserves the right to change, modify, or update this Policy at any time without notice. Any substantial changes in the way we use your personal information will be posted on this site.

TERMS OF USE

If you choose to visit www.velacreative.com/fluent, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use and application of the law of the State of Minnesota.

We welcome your questions, comments, and concerns about your privacy. You can contact us at:

fluent@velacreative.com

612-568-4627

LAST UPDATED: July 3, 2026

Scope of Service

Fluent by Vela provides bookkeeping support, financial organization, and business-operations guidance for interior design professionals. Fluent is not a certified public accounting firm and does not provide tax preparation, tax advice, audit, or legal services. Clients with tax, legal, or compliance needs should consult a licensed CPA or attorney. Nothing on this website constitutes financial, tax, or legal advice.

Testimonial & Results Disclaimer

Testimonials reflect the individual experiences of Fluent clients and are shared with permission. Results vary by business, and past outcomes do not guarantee similar results for any future client.

Terms of Use

Please read these terms and conditions carefully. If you use www.velacreative.com/fluent, you are bound by these terms and conditions. If you do not accept these terms, do not read or use this website.

OVERVIEW

The following terminology applies to these Terms of Use: "Client", "User", "You", and "Your" refers to you, the person accessing this website and accepting the Company's terms. "Company", Fluent by Vela, "We", and "Us" refers to our Company. "Party" and "Parties" refers to the Client and Us.

USE OF THE SITE

These Terms of Use form an agreement between the user of this website and www.velacreative.com/fluent. Access to this website including without limitation the Website Content is provided for your informational, personal, and non-commercial use only. When using the Website, you agree to comply with all applicable federal, state, and local laws including, without limitation, copyright law. Except as expressly permitted in these Terms of Use, you may not use, reproduce, distribute, create derivative works based upon, publicly display, publicly perform, publish, transmit, or otherwise exploit Website Content for any purpose whatsoever without obtaining prior written consent from Us, or in the case of third-party consent, its respective owner. In certain instances, we may permit you to purchase, download, or print (as applicable) one copy of Website Content for your personal, non-commercial use only. You acknowledge that you do not acquire any ownership rights by downloading or printing Website Content.

LAWFUL PURPOSES

You may use this Site for lawful purposes only and you agree to be financially responsible for all purchases made by you or someone acting on your behalf through the site. You agree to only use the site for legitimate purposes. You are not permitted to remove, alter, distort, or cover any copyright, trademark, or other proprietary intellectual property on the Website or Website Content, or infringe on the intellectual property rights of others. You are not permitted to disable or interfere with security-related features on the Website, or collect any personally identifiable information from the Website, or interfere with the proper working of the Website, or engage in any conduct that restricts or inhibits any other user from using or enjoying the site, or encourage conduct that violates any local, state, or federal law.

LINKS TO OTHER SITES

www.velacreative.com/fluent may contain links to third-party sites that are not owned or controlled by Fluent by Vela. Company assumes no responsibility for the content, policies, or practices of any third-party sites.

PURCHASES

By making a purchase through www.velacreative.com/fluent, you agree to pay for the goods or services listed and understand that no refund, replacement, return, or compensation can be claimed for the goods or services once the order has been placed.

MODIFICATION OF TERMS

Fluent by Vela reserves the right to change these terms from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

NOTIFICATION OF CHANGES

If there are any changes to these Terms of Use, we will update the bottom of the page with the date last modified. It is your responsibility to review these terms often, as they are subject to change.

REPRESENTATIONS OR WARRANTIES

The information on this website is provided on an "as is" basis and on an "as available" basis without warranty of any kind, either express or implied. To the fullest extent permitted by law, Fluent by Vela excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website.

OMISSIONS, ERRORS, OR MISTAKES DISCLAIMER

All of the information contained on this site is accurate, true, and up to date to the best of Fluent by Vela's knowledge, however there may be omissions, errors, or mistakes. Fluent by Vela is not liable or responsible for any damages due to omissions, errors, or mistakes contained on this website. Fluent by Vela is not responsible for a delay or denial of any products, failure of performance of any kind, interruption in the operation or use of this site, attacks on this site including computer viruses, hacking, or any other system failure or misuse of information or products.

NO PROFESSIONAL-CLIENT RELATIONSHIP DISCLAIMER

Use the content on this site at your own risk. This content is provided for general and educational purposes only and should not be construed as specific advice. Fluent by Vela does not guarantee any results from using this content or visiting this site. It is your responsibility to do your own research and consult with a professional for any of your medical, legal, financial, or health needs.

LIMITATION ON LIABILITY

To the fullest extent permitted by law, Fluent by Vela excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct losses, losses of business profits, damage to data or software, and any other direct or indirect, consequential and incidental damages.

INDEMNIFICATION

You agree to indemnify and hold harmless Fluent by Vela and its employees, agents, affiliates, subsidiaries, and their related companies from and against any and all claims, liabilities, damages arising out of your use of www.velacreative.com/fluent.

INTELLECTUAL PROPERTY

www.velacreative.com/fluent and Website Content, including any derivative works, including but not limited to, all text, illustration, files, images, graphics, videos, photographs, information, content, materials, products, services, URL's documentation, and interactive features (collectively, "Website Content") and all intellectual property rights are owned by Fluent by Vela, doing business as www.velacreative.com/fluent. Additionally, all trademarks, service marks, trade names, and trade dress that may appear on www.velacreative.com/fluent are owned by Us. Except for the limited use rights granted to you in these Terms of Use, you shall not acquire any right, title, or interest in www.velacreative.com/fluent or any Website Content. Any rights not expressly granted in these Terms of Use are expressly reserved.

ASSIGNMENT

These Terms of Use are not assignable, delegable, or transferable by you. Any such assignment by you is invalid.

SEVERABILITY

If any term, provision, covenant, or condition of these Terms of Use are held by a court of competent jurisdiction to be invalid or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected or invalidated.

GOVERNING LAW

This Agreement shall be governed, construed, and interpreted in accordance with the laws of the State of Minnesota. Both Parties agree to submit to the jurisdiction of and venue in the State of Minnesota. Should any claim or controversy arise between the Parties under the terms of this Agreement, such a claim or controversy shall be resolved only in the State of Minnesota.

DISPUTE RESOLUTION

In the event of a dispute regarding your use of this website or arising under this Agreement, the Parties agree that after receipt of notice of such dispute, the Parties shall in good faith discuss the dispute and seek a resolution. If the matter has not been resolved within 30 business days after commencement of such good faith discussions, either Party may assert its rights to the fullest extent permitted under law.

WAIVER

No waiver of any provision of these Terms of Use by Fluent by Vela shall be deemed, or shall constitute, a waiver of any other provision, nor shall the failure of Fluent by Vela to enforce the provisions of these Terms of Use be construed as a present or future waiver of any of the provisions of these Terms of Use, nor in any way affect the validity of either Fluent by Vela's right to enforce each and every such provision at any and all times thereafter.

EFFECT OF HEADINGS

The subject headings of the paragraphs and subparagraphs of these Terms of Use are included for convenience and shall not affect the construction or interpretation of any of its provisions.

NOTICES

All notices, requests, demands and other communication under these Terms of Use shall be in writing and delivered to:

fluent@velacreative.com

ENTIRE AGREEMENT

These Terms of Use serve as the entire agreement between you and Fluent by Vela.

LAST UPDATED: July 3, 2026